How to Handle Damaged, Broken, or Incorrect Orders from Taobao/1688
When ordering from platforms like Taobao, Tmall, or 1688, discovering that your items are damaged upon unboxing can be frustrating. To ensure a smooth resolution, immediately take clear photos or videos of the shipping box, the shipping label, and the damaged items. Once you have your evidence, use these professional Chinese templates to communicate with the seller via chat:
1. Reporting Damaged Packaging and Broken Items
- 亲，我收到的包裹破损严重，里面的商品已经坏了。 (Qīn, wǒ shōudào de bāoguǒ pòsǔn yánzhòng, lǐmiàn de shāngpǐn yǐjīng huài le.)
= Dear seller, the package I received is severely damaged, and the items inside are broken. - 商品有裂缝/碎了，根本无法使用。 (Shāngpǐn yǒu lièfèng / suì le, gēnběn wúfǎ shǐyòng.)
= The item is cracked/shattered and is completely unusable.
2. Requesting a Refund or Replacement
- 这是破损的照片，请帮我处理一下退款。 (Zhè shì pòsǔn de zhàopiàn, qǐng bāng wǒ chǔlǐ yíxià tuìkuǎn.)
= Here are the photos of the damage. Please help me process a refund. - 能帮我免费补发一个吗？ (Néng bāng wǒ miǎnfèi bǔfā yí gè ma?)
= Could you please send a replacement for free? - 我发到海外转运仓了，退货不划算，能部分退款补偿吗？ (Wǒ fā dào hǎiwài zhuǎnyùncāng le, tuìhuò bù huásuàn, néng bùfen tuìkuǎn bǔcháng ma?)
= The package has already been sent to an overseas forwarding warehouse; returning it is not cost-effective. Could you provide a partial refund as compensation instead?
